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Frequently asked questions

Everything about pricing, devices, trials and how SnapDune works. Looking for a specific app? Each app page has its own FAQ.

What is SnapDune?

SnapDune is a suite of kiosk apps — photo booth, prize games, live raffle, digital showroom, AI concierge, menu board, digital signage and feedback — that run on any iPad, Android tablet or screen. You design them from the web and every interaction captures a lead. New apps are added over time, all under one subscription platform.

How much does it cost?

Pricing is per device, per month. Retail apps (SnapCast, SnapMenu, SnapPulse) start at $6/device·mo; event apps (SnapBooth, SnapPlay, SnapRaffle, SnapVitrine, SnapGenie) are $99/device·mo. Cancel anytime with a one-month minimum.

Is there a free trial?

Yes. Retail apps include a 14-day free trial and event apps a 1-day trial. Trials show a small SnapDune watermark on screen, removed the moment you subscribe.

What devices and operating systems are supported?

iPad and iOS/iPadOS 15+, Android 8+ tablets, Android TV / Fire TV sticks for signage, and any modern web browser. See the full device & OS compatibility list.

Do I need to install an app?

On tablets you run the SnapDune app and pair with a code. For signage and menus you can also use the browser player — no install.

What happens if the internet drops?

Content is cached on the device, so screens keep playing your last content and don't go dark during short outages.

Do all apps capture leads?

Yes — booth photos, game plays, raffle entries, showroom shares and feedback all capture contacts that land in your dashboard and can sync to your CRM (Mailchimp, Klaviyo) and email (SendGrid, Mailgun, SMTP).

Can I use my own branding (white-label)?

Yes — set your logo, colours and brand name so screens and the dashboard show your brand instead of SnapDune.

Can I run different apps on different screens?

Yes. Each screen is paired to a project, and each project runs one app. Mix and match across your locations.

How do I cancel?

Manage or cancel anytime from Billing via the Stripe customer portal. Billing is per active device with a one-month minimum.

App-specific help

Deep guides, settings and FAQs for each app.

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